Privacy Policies

Effective Date: July 30, 2025

Last Updated: July 29, 2025

Purno Health ("we", "our", or "us") operates the mobile application and website at https://purnohealth.com This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

Information We Collect

We collect personal and sensitive user data through profile updates, medical tools, and insurance forms.

Personal & Identity Information

  • Phone number (OTP login)
  • Name
  • Date of Birth
  • Gender
  • National ID (NID) number
  • NID photo
  • Email
  • Profession
  • Present and Permanent Address
  • Workplace information

Health Information

  • Height and Weight (for BMI calculation)
  • HIV positive status
  • Physical disability status
  • Health/life insurance claim data

Insurance Claim Information

When submitting a health/life insurance claim, we may collect:

Claimant Details:

  • Name, registered mobile number

Deceased Information (for Life/Accidental Claims):

  • Name, mobile number, NID, gender
  • Photos: NID, hospital, clearance, death certificate, doctor's letter, reports

Deceased Information (for Life/Accidental Claims):

  • Name, mobile number, NID, gender
  • Photos: NID, hospital, clearance, death certificate, doctor's letter, reports

Nominee Information:

  • Name, relationship, nominee’s NID, mobile
  • Photos: NID, hospital, clearance, death certificate, doctor's letter, reports

Death Details:

  • Place and date of death
  • Reason and duration of illness
  • Whether the individual died under treatment or at hospital

How We Use Your Information

We use your data for the following purposes:
  • Enable login via OTP and maintain user profile
  • Provide personalized health-related tools (e.g., BMI)
  • Facilitate submission and processing of insurance claims
  • Improve app functionality and user support
  • Comply with legal or regulatory obligations
Sharing of Information
We do not sell or trade your personal data. However, we may share information:
  • With insurance partners or authorized medical reviewers for claim verification
  • With Firebase (for purchasing log)
  • With Agora.io (for video calling features)
  • With law enforcement or regulators when legally required
Data Security
We implement strong security measures to protect your personal and health information, including
  • Encryption of sensitive fields
  • Access controls and restricted data visibility
  • Secure file storage for documents and images
No method of transmission or storage is 100% secure, but we take reasonable efforts to safeguard your data.
Children’s Privacy
This app is available to users of all ages, including those under 13. For users under 13:
  • We do not knowingly collect data without verifiable parental consent
  • Parents or guardians can contact us to review or delete their child’s data
Your Rights
You can request to:
  • Access, correct, or delete your personal data
  • Withdraw consent for specific data processing
  • Close your account and request data remova
For such requests, contact us at: [[email protected]]
Third-Party Services Used
We use the following services to deliver core functionality:
  • Firebase (Google LLC): For FCM push notification and analytics
  • Agora.io: For enabling real-time video/audio calls
Each service may have its own data collection policies, which we encourage you to review.
Cookies & Tracking
We do not use cookies or trackers in our mobile application. Our website may use limited cookies to improve browsing experience.
Updates to This Policy
We may update this policy as required. All changes will be posted to this page with a revision date.
Contact Us
If you have questions or concerns, contact us at:
Email: [[email protected]]
Website: https://purnohealth.com